When it comes to helping you provide excellent Customer Service, Spilled Milkshake Designs has all the tips and tools you need to make every user experience outstanding. We have the knowledge and experience to help make your custom E-Commerce store customer-centric from Day One.
Customer Service: E-Commerce vs. Brick-and-Mortar
While providing great Customer Service should always be a priority, there are some distinct differences between E-Commerce stores and stores with a physical location:
- Most physical stores have set hours; Online stores do not. That makes it even more important for an E-Commerce store to offer around-the-clock access to customer service.
- E-Commerce stores can offer customers an entire internet of shopping suggestions; Physical stores are more limited, but they have the advantage of direct contact with their customers. Online retailers need make Customer Service access as simple as possible to compensate.
- It’s hard to leave a physical store if one already has a cartful of items; with an E-Commerce store, leaving is as simple as clicking a mouse. Customer Service for online stores needs to be as accommodating as possible during sales and checkout to prevent cart-abandonment.
There are more differences, of course, but you get the idea: Customer Service for E-Commerce is a different beast, and requires different tools. Don’t let that put you off, thought: Spilled Milkshake Designs is here to help with customized solutions to help you beef up your Customer Service:
You can’t offer the best service if you don’t know how your customers truly feel about your business … and the only way to know is to ask. Spilled Milkshake Design can help with custom semi-automated feedback forms that make it easy for you and your customers to exchange information.
All the Right Connections
Phone? Chat? Email? Social media? Today’s customers expect a multichannel experience and multiple methods of connecting. At Spilled Milkshake Design, we’re experts at working with a complete range of communication mediums, integrating everything into your highly effective E-Commerce store.
While the bulk of online retail fraud comes from customers, criminal fraud does exist, and it’s a growing threat. We’re familiar with all the major fraud filter plug-ins and filtering services, so we know what will work best for your specific needs. Plus, we know how to get you up and running with seamless installation and step-by-step training.
Get the Most Out of What We Have to Offer
At Spilled Milkshake Designs, we pride ourselves in being able to capture the client’s vision in terms of design, functionality, and customer experience. Each client is unique, and we go to great lengths to discover what you need — then work hard to give you more than you expect.
The way we see it, design is more than how something looks; design includes how something works. We understand that E-Commerce retailers have different (but no less important) needs than traditional brick-and-mortar stores, and we’re here to help. If you’re thinking about establishing a web store, or are interested fine-tuning the customer service for an existing store, talk to us today.